Feel free to email us your questions if we have not answered your question below.
Feel free to email us your questions if we have not answered your question below.
When ordering a custom frame or empty frame online, you will notice two different size measurements. Understanding the difference ensures your artwork fits perfectly.
The Un-Framed Size is the exact measurement of the physical image, photo, or artwork you want to frame.
The Framed Size is the total outer size of the finished picture frame once it is ready to hang on your wall.
Important Note: The final outer framed size can vary by up to 15mm due to the internal rebate of the frame.
The Frame Rebate is the inner lip or recess on the inside of the frame where your glass, artwork, and backing board sit.
Tip: Keep this small overlap in mind if you have important signatures or details right at the very edge of your print!
A mat board (also known as a “mount”) is a specialized, thick cardboard-like material that sits between your image and the glass of the frame. It serves both an aesthetic and a protective purpose for your artwork or photography.
At Just Picture Framing Online, we use high-quality, acid-free mat boards to ensure your memories are preserved for years to come which come and many colours and can be cut to your desired width.
Important Sizing Note: The “Mat Opening”
When ordering a mat board, the “opening” (the cutout hole) is typically cut 2-3 mm smaller than your image size.
Why? This ensures the mat board slightly overlaps your photo so it doesn’t fall through the hole!
Adding a mat board to your custom frame offers two primary benefits:
A mat board creates a “window” for your image, providing a clean border that draws the eye toward the artwork. It adds a professional, gallery-style finish and can be used to:
The most important technical job of a mat board is to create a gap between the image and the glass. * Prevents Damage: Without a mat, your photo can press against the glass. Over time, changes in humidity can cause the image to “fuse” or stick to the glass, leading to permanent damage.
Important Sizing Note: The “Mat Opening”
When ordering a mat board, the “opening” (the cutout hole) is typically cut 2-3 mm smaller than your image size.
Why? This ensures the mat board slightly overlaps your photo so it doesn’t fall through the hole!
Important Sizing Note: The “Mat Opening”
When ordering a mat board, the “opening” (the cutout hole) is typically cut 2-3 mm smaller than your image size.
Why? This ensures the mat board slightly overlaps your photo so it doesn’t fall through the hole!
At Just Picture Framing Online, we believe that receiving your custom frame should be the start of something beautiful—not a trip to the hardware store. That’s why every frame we craft comes fully equipped with professional-grade hanging hardware at no extra cost.
What’s Included with Every Order?
Easy Installation in Seconds
We take the guesswork out of DIY framing. Whether you are hanging a small family photo or a large gallery piece, our hardware is:
Hanging Tip: For larger frames, we recommend using two wall hooks spaced slightly apart. This distributes the weight more evenly and helps keep your frame level over time!
Need a Custom Hanging Solution?
If you have a specific requirement—such as security hangers for a public space or extra-heavy-duty wire—simply leave a note in your order or contact our team before we start production.
When customizing your frame in our Online Picture Framing Studio, you can select your preferred finish under the “Glass” tab. We offer four distinct options to suit your budget, style, and display environment.
Our Glazing Options:
Which Glazing is Right for You?
Pro Tip: For a deeper dive into how these options look in different lighting, visit our Interior Designer Page for a detailed explanation and visual guide.
At Just Picture Framing Online, we understand that you want your custom frames as quickly as possible. We take pride in our efficient, handcrafted process, ensuring your order is built to last and shipped to your door without unnecessary delays.
When Will My Order Ship?
Need Your Frame Urgently?
Do you have a looming deadline for a gift, an exhibition, or a special event? We are always happy to help where we can!
If you need your order by a specific date, please let us know immediately. While we can’t always guarantee a shorter window, we will do our absolute best to prioritize your order and speed up the production process to meet your deadline.
Pro Tip: Choosing Perspex Glazing for larger frames or shipping to remote areas can often lead to a faster and safer transit experience!
Track Your Order
Once your frame leaves our studio, we will send you a confirmation email with tracking details so you can follow its journey to your home or office.
Postage is calculated per order during add to cart or checkout. If the order is extra large or your location is in a remote part of Australia then we may have to charge additional postage. We will always let you know if there is additional postage cost. Some orders under $39 may also incur additional postage cost if the location is remote or not near major capital cities
Every order is packaged using 2 x of bubble wrap, a small bubble wrap and then a large air patched bubble wrap ensuring that the item is impact resistance. We then package all our photo frames in custom made boxes to ensure extra protection. You are required to check the frame before signing the received slip to be covered for insurance. All our photo frames are shipped using Fastway courier and Registered Australia Post so we are covered by insurance and can always replace the item if it is damaged (See out postage page on the website for more details). Rest assure your item will arrive in better condition then if you purchased the frame in the shop!
Every Frame Image and matt board image Displayed in the picture framing studio are a combination of high resolution scans and photographs of the Actual product Scanned or photographed at the highest resolution possible. All Images are presented in good faith but it is important to note that as they are graphical representations they may not be to scale or represent the true nature of the product for the reasons detailed below. All Computers have Different Graphic Capability, Monitors and settings; therefore it is impossible to offer a 100% true Representation of any image, product on 100% of systems 100% of the time, even the Angle at which you view your screen will affect the colour, tone, shadow of the image and product. If frame colour, mount colour, tone, size are critical, we can send out a small sample of the picture framing moulding or mat board and you only pay the shipping costs.. The best way to view a picture frame moulding is to Click “Frame Details” button in the picture framing studio to see a larger image of the picture frame.
99% of the time we can, if it’s available in Australia. All you need to do is email us a picture of the picture frame and we will see if we can source the same picture frame for you.
The file that has been uploaded using our online system is printed without any modifications to the sizing or colours. Please note that different monitors are calibrated to different colour profiles. Colour matching an existing print that has been printed from a different printer is difficult and slight variations in colour may occur. Please contact us if you would like any alterations made to your image prior to printing.
We have numerous payment options; please see our “Payment Options” tab. During the ordering process in our picture framing studio, once you have designed your picture frame and are happy to purchase the picture frame, you will just need to check out and follow the checkout process. During this process it will ask you for your preferred payment option.
By placing an order with Just Picture Framing Online, you agree to the following terms regarding our custom-made products and services:
At Just Picture Framing Online, we take every precaution to ensure your custom frames arrive in perfect condition. We ship nationwide across Australia using trusted courier partners specialized in handling fragile items.
Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
We use custom-engineered packaging designed specifically for picture frames. This includes reinforced corners, heavy-duty bubble wrap, and double-walled corrugated cardboard.
While we pack with extreme care, accidents can occasionally happen during transit.
By default, our couriers require a signature to ensure safe delivery. If you choose to provide “Authority to Leave” (ATL), Just Picture Framing Online cannot be held responsible for items that go missing or are damaged after they have been successfully delivered to your premises.
Questions about your delivery?
Our team is here to help. If you have questions about shipping large items or specific delivery instructions, please contact us on 02 7252 3955 or via email contact@justpictureframing.com.au
At Just Picture Framing Online, we take pride in the quality of our craftsmanship. Because our products are custom-made to your exact specifications, we have specific guidelines regarding returns and refunds.
Every frame, mat board, and glass cut is a bespoke product made specifically for you.
If we have made an error or if there is a manufacturing defect, we will fix it immediately at no cost to you.
Your order is insured against transit damage. If your frame or glass arrives broken:
If you believe your item is faulty or was damaged in transit:
Picture and photo frames protects and complements the artworks, photos, jerseys, posters and objects and images.
Picture frames have traditionally been made of wood, which is still the most common material, although other materials used include plastic, synthetic and aluminium. A picture frame may be of any colour or texture, some picture frames have elaborate mouldings which may relate to the subject matter. Just Picture Framing has over 200 mouldings to choose from and can source any type of mould if requested.
Picture frames come in a variety of profiles, but generally the lengths of moulding feature a “lip” and rabbet, the function of which is to allow a space to hold in the materials in the frame. The lip extends usually about a quarter of an inch past the edge of the rabbet.
The picture frame may contain glass or acrylic to protect the picture. In some instances where the art in the frame is dispensable or durable, no protection may be necessary. Glass is common over photos, prints and objects and other, but rare over oil paintings, except very valuable ones in some museums.
In the picture framing industry, a mat (mount) is a thin, flat piece of paper type material included within a picture frame, which serves as additional decoration and to perform several other, more practical functions, such as separating the art from the glass.
The picture-framing mat is most commonly known for its use as additional decoration to enhance the look of a framed piece, sometimes in conjunction. Although matting usually contains only one opening per layer, it may contain none if a picture is “float-mounted” or “top-mounted” (placed on top of the mat).
Typically the mat or mats, if matched carefully and properly proportioned, serve to help draw the eye in towards the framed piece, or towards a particular key element of the piece.
At Just Picture Framing we have a computerized mat-cutting system which ensures the most accurate and professional mat board is cut to complement the photo frame. We cut the window as per you image or window size so please ensure you take an overlap in consideration when entering the picture size.
Here at Just Picture Framing we have over 50 different colours to choose from, if we do not have the colour you are after we can always match the colour for you and order the colour you are after.
Just Picture Framing Only uses the best Mat Boards on the market which are Archival, Conservation and Acid Free. Archival & conservation picture framing, mats have several important functions. One of the most important functions is that it separates the glass from the art or document being framed; this is primarily important because any condensation that develops on the inside of the glass can be transferred to the piece if they are not separated, resulting in water damage & mold creation.
Photos should also be separated from the glass because the surface of photographs is particularly easy to damage, and may even separate from its original paper and stick to the glass if wet; for this reason, any framed photograph of value should be framed in such a way that the glass does not directly contact the photo. Additionally, some types of art, such as pastel or chalk pictures, can smudge easily and should be separated from the glass for that reason.
Another reason that Just Picture Framing used Acid Free Mat Boards is because of the possibility of Mat Burns. Acidic mats can cause what is called mat burn, brown marks that creep in from the outside onto the displayed piece itself. While mat burn is sometimes reversible through cleaning the piece, cleaning may not be feasible if the piece was executed in water-soluble inks or paints, such as watercolour. Thus, it is important to know if the mats used are acid-free if the piece is to be preserved for a long time.